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Crisis management fundamentals

Build a shared vocabulary and an initial framework for turning a disruptive event into an organized response.

01 / LEARNING OBJECTIVES

SKILLS TO PUT
INTO PRACTICE.

  • 01Distinguish an incident, an emergency and a crisis.
  • 02Assess known facts and information gaps.
  • 03Set initial response priorities.
02 / PROGRAMME
  • Warning signs and activation criteria.
  • Roles, situation updates and decision records.
  • Handovers and lessons learned.
03 / PRACTICAL EXERCISE

TURN KNOWLEDGE
INTO REFLEX.

A fictional incident develops in stages. Participants prepare their first situation update, then compare their decisions in a debrief.

WHAT YOU TAKE AWAY

A simple framework to assess a situation and begin a coordinated response.

CONTINUE LEARNINGCommunicating through a crisisSpokesperson media training
LET’S TAKE THE FIRST STEP

YOUR NEXT DECISION
DESERVES A CLEAR PERSPECTIVE.

Tell us briefly about your situation. Together, we can identify the next step.

Discuss your situation
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